1. Be in the virtual meeting space.
Use your video camera, engage and speak with presence, be an active listener, make sure everyone has a voice.
2. Embrace the technology.
Manage your virtual people network; facilitate remote working and operate in standard IT platforms.
3. Continually improve.
Value and reward relentless elimination of wasteful activities and more standard work that relies on visible seamless information, data and knowledge flow (don’t let what you and your customers value be lost in the virtual space).
4. Enable virtual visual management with real-time business performance metrics.
Give everyone real-time access to visible metric dashboard and empower them to use the data for rapid problem-solving.
5. Promote diversity and inclusion.
Think and act with an inclusive mindset.